Supplier Standards

As a supplier, Centrad Healthcare, Inc. ("Centrad") will meet the following Medicare Supplier Standards:

1. Centrad must operate its business and furnish Medicare-covered items in compliance with all State and Federal licensure and regulatory requirements.
   
2. Centrad has not made, or caused to be made, any false statement or misrepresentation of a material fact on its application for billing privileges.
   
3. Centrad must have the application for billing privileges signed by an individual whose signature binds a supplier.
   
4. Centrad fills orders, fabricates or fits items from its own inventory or by contracting with other companies for the purchase of items necessary to fill orders.
   
5. Centrad advises beneficiaries that they may either rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental durable medical equipment.
   
6. Centrad honors all warranties, expressed or implied, under applicable State law.
   
7. Centrad maintains a physical facility on an appropriate site.
   
8. Centrad permits CMS (formerly HCFA), or its agents to conduct on-site inspections to ascertain supplier compliance with supplier standards.
   
9. Centrad maintains and furnishes a primary business telephone listed under the name of the business, either local or toll-free, for beneficiaries.
   
10. Centrad must have appropriate liability insurance.
    
11. Centrad agrees to contact a beneficiary by telephone only when one or more of the following applies; has been given written consent concerning the furnishing of a Medicare-covered item to be rented or purchased, to coordinate delivery of a Medicare-covered item, or concerning additional Medicare-covered items other than those previously supplied within 15 month period.
    
12. Centrad is responsible to oversee delivery of Medicare-covered items to beneficiaries and maintain proof of delivery.
    
13. Centrad will answer questions and respond to complaints a beneficiary has about a Medicare-covered item that is sold or rented to the beneficiary. If the beneficiary has questions about Medicare, Centrad will refer the beneficiary to the appropriate carrier.
    
14. Centrad maintains and replaces at no charge, or repairs directly or through service contracts with another company, Medicare-covered items it rents to a beneficiary.
    
15. Centrad accepts returns from beneficiaries of substandard (less than full quality for a particular item or unsuitable items, inappropriate for the beneficiary at the time it was fitted and rented or sold).
    
16. Centrad discloses these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
    
17. Centrad Healthcare must comply with the disclosure provision as stated in the Federal Register, Section 424.57.
    
18. Centrad must not convey or reassign a supplier number.
    
19. Centrad must have a complaint resolution protocol to address beneficiary complaints that relate to supplier standards and keep written complaints and appropriate correspondence of actions taken in response to written or oral complaints.
    
20. Centrad must maintain the appropriate information required on all written and oral beneficiary complaints it receives.
    
21. Centrad provides to HCFA, upon request, any information required by the Medicare stature and implementing regulations.